Effective Date: 23rd October, 2023 

1. Introduction  

This privacy policy outlines how Ballarat Smartphones (previously known as Ballarat iPhones) (“we”, “us” or “our”) collects, uses, and stores  your (the “Customer”) data. Your privacy is important to us, and we are committed to safeguarding  your personal information. By using our products and/or services, you agree to the practices outlined  in this policy.  

For details regarding our policy on Data Retention relating to Data Transfer and/or Backup, please see  our Device and Data Retention Policy.  

[Any significant updates to this policy will be communicated via our website or email  notification.] 

2. Information We Collect  

We may collect the following types of customer data:  

1. Personal Information:  

• Name (first and surname)  
• Contact information (email address, phone numbers)  
• Username and passwords for emails provided verbally, only in instances that require it. For  example, the Customer has issues accessing emails; we would verbally receive the username  and password to provide a detailed diagnosis and repair.  

[For security purposes, we strongly recommend customers use secure methods to provide  sensitive credentials instead of verbal disclosure. We do not retain such information beyond the  immediate service requirement.] 

2. Non-Personal Information:  

• Device name (Make, Model)  
• Usage data (Passcode or Pattern for repair purposes)  
• [Cookies and tracking data to improve user experience and analyze website traffic.  Customers can manage their cookie preferences via browser settings.] 

[During the repair process, we may temporarily access certain device data (such as system logs,  repair history, device diagnostic data, usage information when accessing our site e.g., IP  address, browser type) strictly for diagnostic purposes. We do not store or access personal  content unless required for repair and with your explicit consent.]  

3. 3. Sensitive Information:  

[We understand the importance of protecting sensitive information. While our business  operations generally do not involve collecting sensitive information (e.g., health or biometric  data), we may inadvertently come across sensitive information stored on your device during  repairs.  

In such cases:  

• We will take all reasonable steps to safeguard any sensitive information and ensure it is  not accessed, disclosed, or misused.  
• We will not collect, store, or use sensitive information without your explicit consent or  unless required by law.  
• Our technicians are trained to respect your privacy and will not access personal data on  your device unless necessary to complete the repair. If you have any concerns about the  handling of your information, please contact us.] 

3. How We Use Customer Data  

We use customer data for the following purposes:  

1. Providing Services 

o To deliver our products and/or services and provide customer support.  

2. Communication 

o To send notification texts/emails and contact the customer if further information  pertaining to the repair is required/customer requests to be informed of any changes  to result during repair.  

3. Legal Compliance 

o To comply with legal obligations, resolve disputes, and enforce our terms and  policies.  

[4. Marketing Communications: With your explicit consent, we may send promotional emails  about our services. You may opt out at any time by following the unsubscribe option provided or  Contact us directly and request to be removed from our marketing list.  

We will respect your request and ensure you no longer receive direct marketing  communications. Please note that opting out will not affect your ability to receive important  service-related communications, such as repair updates or invoices.] 

[We do not sell, rent, or trade your personal information to any third parties.] 

4. Data Security  

We take all appropriate measures to protect customer data from unauthorized access, disclosure,  alteration, and destruction. This includes but is not limited to encryption, access controls, and regular  security assessments.  

[Our technicians are trained on data confidentiality, and access to your personal data is limited  to authorized personnel only. Devices are stored securely within restricted access areas to  prevent unauthorized access.] 

[We employ industry-standard encryption methods, In the event of a data breach, affected  individuals will be notified promptly in accordance with our legal obligations.  

Despite our efforts, no method of transmission over the Internet or electronic storage is  completely secure. While we strive to protect your personal information, we cannot guarantee  absolute security.] 

5. Data Retention and Disposal  

We retain customer data only for as long as necessary to fulfill the purposes outlined in this policy or  as required by law.  

6. Data Sharing  

We may share customer data with:  

1. Service Providers: 

o Third-party service providers who assist us in delivering our products and services.  This includes a micro-soldering specialist whose services we use for more complex  repairs that we might not have the necessary tools for.  

2. Legal Requirements:

o To comply with legal obligations, such as responding to lawful requests and court  orders.  

3. Business Transactions: 

o In the event of a merger, acquisition, or sale of all or part of our business, customer  data may be transferred to the acquiring entity. In this instance, their own Privacy  Policy then becomes the governing body for your data.  

[4. Third-Party Links: Our Site may contain links to third-party websites. We are not  responsible for the privacy practices of such sites. Please review the privacy policies of those  websites before providing any information.] 

7. Your Rights  

You have the following rights regarding your data:  

1. Access: You can request to access your personal data that has been collected by us.  
2. Correction: You can request to correct inaccuracies in your personal data (e.g., a change in  contact number or email address).  
3. Deletion: You can request for us to delete your personal data after you have ceased with our  services.  
4. Data Portability: You can request a copy of your personal data in a machine-readable format.  
5. Opt-Out: In the event of us developing any e-communication promotional material, you can  request to opt out of receiving this communication from us.  

[6. Complaints: If you believe your data privacy rights have been violated, you may file a  complaint with us via the contact details below. We will aim to resolve complaints within 30  days.]  

[7. Anonymity and Pseudonymity: You have the right to interact with us anonymously or use a  pseudonym, where it is lawful and practical. For example, you can browse our website or make  general inquiries without providing your personal information. However, in cases where we  need your personal details to provide specific services (e.g., device repairs, processing payments,  or fulfilling legal requirements), we may require you to identify yourself.] 

8. Children’s Privacy  

Our Products and/or Services are NOT intended for individuals under the age of 13. We do not  knowingly collect data from children under 13. If you believe a child has provided us with their data,  please contact us to have it removed.  

[We require an adult or guardian to authorize repairs for any device used by a minor. If such  data is collected, it will be securely deleted upon request.] 

9. Changes to this Privacy Policy  

We may update this privacy policy to reflect any changes in our practices. The updated policy will be  posted on our website with the effective date.  

[We will notify you of any significant changes to this policy via email or through notices posted  on our website.]  

10. Policy Availability 

[Our Privacy Policy is readily available to ensure transparency about how we handle your  personal information. You can access our Privacy Policy:  

• On our website at https://ballaratiphones.com.au/Privacy-Policy    
• In-store at our reception desk or customer service area.  

If you require a copy of this policy in an alternative format or have difficulty accessing it, please  contact us. We will provide it to you in a suitable format upon request.] 

11. Contact Us  

If you have any questions, concerns, or requests related to this privacy policy, please contact us at:  

Ballarat Smartphones 

Address: 34 Grant Street, Ballarat VIC 3350.  

Phone: (03) 4416 2838  

Email: [email protected]  

12. Consent  

By using our products and/or services, you consent to the collection, use, and storage of your personal  information as described in this policy.  

[By using our services and signing the repair agreement, you provide consent to our collection  and processing of your personal data as outlined in this policy.]